Error 1000 help

[kaybags]

I took over editing information on our community swimming pools website, while it was using moonfruit. During the pools downtime (outdoor pool) moonfruit stopped and the site was transferred to names and wix/yell. I have managed to get logged into these but now have the above problem.
I am unfortunately having to learn as I go along but I don’t know how to solve this or find the correct IP addresses needed.
Any help would be greatly appreciated.
Thanks

[fritex]

Greetings,

Thank you for asking.

Regarding Cloudflare 1000 error, may I suggest you to try looking into below articles to troubleshoot the issue:

• https://support.cloudflare.com/hc/en-us/articles/360029779472-Troubleshooting-Cloudflare-1XXX-errors#error1000

Fixing Error 1000 - DNS points to prohibited IP

General Information about Error 1000 This tutorial covers Error 1000 - DNS points to prohibited IP, which looks like this: [image] This error is most commonly caused due to one or more DNS records in the Cloudflare dashboard pointing to a Cloudflare IP address. It can also be caused if your DNS record(s) reference another reverse proxy. In this tutorial, we will focus on fixing the most common cause, DNS records pointing to Cloudflare IPs. If you see this error, follow the steps below and do…

Can you share your domain name?

Furthermore, maybe the issue is that the IP addresses are belonging to a service which is already on Cloudflare?

@kaybags

it was using moonfruit

@kaybags

the site was transferred to names and wix/yell

Can you take a look by navigating to the DNS tab of Cloudflare dashboard for your domain name and temporary switch the A domain.com or A www (or maybe CNAME domain.com) from to (DNS-only) and see if anything changes?

@kaybags

find the correct IP addresses needed

May I ask who is your current hosting provider / where is your website content located?
At Wix?
They should provide you the instructions how to properly setup your DNS records for your domain name.

I am going to drop below articles just in case for help you with managing DNS records:

• Manage DNS records · Cloudflare DNS docs

Editing DNS Records

This tutorial covers editing DNS records. Go to the DNS app of your Cloudflare dashboard. Enter your credentials and click ‘Log In’ Click the domain in question On this page, you will see a list of the DNS records for your domain. This page is where you edit them. You will see the list of records like this: [DNS Page] You can click the edit button to the right of any record to change it, then click ‘save’ when you’re done. There is also a tutorial on Adding DNS Records Tutorial Refer…

Adding DNS Records

This tutorial covers adding general DNS records and specifically A, AAAA, CNAME, MX and TXT records. Go to the DNS app of your Cloudflare dashboard. Enter your credentials and click ‘Log In’ Click the domain in question Click [image] [Please note, the content of the records below are solely for example purposes and should be replaced by valid records with content provided by your web host] Please select which record you need help adding:

A Record

<a class="lightbox" href=&quot…

[kaybags]

www.buckfastleighpool.co.uk
I have tried changing the CNAME www to DNS only but it doesn’t look to have helped.
I have also changed the A to DNS only and again no luck.
Website hosted on Wix so I will try asking them too.
Thank you