Error 1000. GoDaddy + Cloudflare issue

[bogdan7]

What is the name of the domain?

ilovehubbub.com

What is the error number?

Error 1000

What is the error message?

DNS points to prohibited IP

What is the issue you’re encountering

I’m getting a Error 1000 for my website - website is not working at all. Nobody in our team did not change anything in cloudflare or godaddy to cause this issue. Our website is hosted on GoDaddy account and Server Names are fully pointed to Cloudflare. This issue appeared about 3 hours ago. We can not resolve it on our own. We tried to change the IP address on Cloudflare to the ones that are showing in Godaddy, but it still not working. Probably because the IP address that is shown on Godaddy is the Cloudflare IP address. I’ve contacted Godaddy support and they are telling us to contact Cloudflare support to resolve this issue.

What steps have you taken to resolve the issue?

We changed the IP address on Cloudflare to an updated IP address on Godaddy for our website

What feature, service or problem is this related to?

DNS records

What are the steps to reproduce the issue?

Login to ilovehubbub.com

[sjr]

Can you show a screenshot of your DNS records in Cloudflare. Are those the IP addresses that Godaddy has given you for your domain?

[bogdan7]

Sure, the one here is what go daddy IP address is. Also, see the screenshot from Godaddy.

In godaddy it shows this ip address (same as in cloudflare), but server names are controlled by cloudflare, so the ip address in Godaddy is also from cloudflare

[bogdan7]

[sjr]

For now, you will need to set the DNS record to “DNS only”. It appears that internally Cloudflare thinks these IP addresses belong to Cloudflare.

[eportillo]

Hello,

We have been rolling out a fix for this issue. Can you please re-test and let us know the issue you are still seeing please.

We appreciate your patience with this matter.

[bogdan7]

Hi, everything back to normal. Thank you!