I went through email domain authentication steps to update several TXT, MX, and CNAME DNS records in Cloudflare for our site as well as updating the Cloudflare nameservers in GoDaddy (our original site registrar). I made not other updates. As of this morning, we are not able to access our site and are getting this error message:
What can I do?
If you are the owner of this website:
you should login to Cloudflare and change the DNS A records for www.pieceofpdx.com to resolve to a different IP address.
Using a DNS Lookup tool, I found our two IP addresses and updated those DNS A records in Cloudflare to match, but we are still unable to access the site.
That sounds like you created a new Cloudflare account instead of updating the DNS records in the old account that your site was active in.
Your site was previously using these nameservers:
jake.ns.cloudflare.com
lily.ns.cloudflare.com
Now it is using these:
ned.ns.cloudflare.com
perla.ns.cloudflare.com
You will either need to find out what the correct values for the DNS records are, or change the nameservers back and get access to the old Cloudflare account.
I appreciate your quick response. I’m not sure how to do either of those things. I don’t seem to have the option to change my nameservers back in Cloudflare, and I’m not sure where I would find ‘correct’ values for the DNS records if I haven’t changed them (I only added 3 TXT, 1 MX, and 2 CNAME records).
Hi, let me explain in more detail: Your site was using Cloudflare. So someone created a Cloudflare account and added the nameservers for this account to your registrar (GoDaddy):
jake.ns.cloudflare.com
lily.ns.cloudflare.com
Now you created a new account with new nameservers:
ned.ns.cloudflare.com
perla.ns.cloudflare.com
This means the old DNS records are no longer working, only the records that you added in your new account.
You should find out who added your site to Cloudflare in the first place so you can get access to the old account.
If that doesn’t work out for whatever reason, you need to find the correct DNS record values. You get these from your web host (the company you pay for your website).
For now, you need to decide whether the website or email is more important to you.
If you want the website to function until you sort this out, you need to update your nameservers again (in the GoDaddy options) to the previously used nameservers.