Hello,
After migrating our website from an old Cloudflare account we couldn’t access anymore (personal changes in the organisation) to a new one, we now have a error 1000 DNS points to prohibited IP issue.
I went into the details and made sure to delete any A or AAAA records pointing to Cloudflare IPs. But the error is still persisting. What else can we do?
Thank you for your help.
Can you post a screenshot of the DNS tab? You can blank out your actual server IP if you have any records pointing there.
I checked them against the list of Cloudflare’s IPs
I’m not sure how you check, but you may want to improve your method. Both of those IPs are Cloudflare IPs.
You need to get your server IP from your hosting provider. Replace those Cloudflare IPs with the one used by your hosting.
Thank you very much for your quick reply.
They were not on this list: Cloudflare[dot]com/ips/
Could you perhaps point me to where I can find my hosting provider?
104.16.0.0/13 covers addresses ranging from 104.16.0.0 to 104.23.255.255. 104.21.51.117 is in that range. Similarly 172.64.0.0/13 include all of the addresses from 172.64.0.0 to 172.71.255.255 and 172.67.180.41 is found there.
Since your site has been behind Cloudflare for years, no one here can tell you with certainty who your hosting provider is. It should be easy enough for you to determine. You very likely pay them either annually or monthly.
Two years ago you may have been using a VPS from GleSYS Internet Services. If that sounds familiar you might start there, but checking your accounts payable is probably the quickest method.
Oh, I was unaware that that denoted a whole range. That explains it.
Thank you very much for your quick and kind reply.
I will try to find our what happened back then, since that was before my time. Thank you.
It looks like you have changed your DNS records correctly and 1000 error is no longer appearing 
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