The original account was blocked in the recovery access process, due to not recognising the device. This new account is set up and has this conflict
I’m a little techie and with good instructions, can get most things resolved.
It seems you entered the wrong IP address for your DNS records.
Check what DNS records are required by your host and create them.
Suggesting to change the DNS record
Where do I find the dns ip address?
Have you checked with your host?
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I set up a new cloudflare account and it migrated all the records from the old account except for CNAME, which I added.
Not sure how to get rid of the old cloudflare account, which could be where the problem is??
My website is with Groove.cm and I have the servers updated with Namecheap.
I’m afraid that is why you’re having this issue, the automatically imported data is wrong.
You need to get the correct values from your host.
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I’ve updated the values and still having the same issue
Can you maybe share your domain and a screenshot of your DNS records?
A whois lookup confirms both of those IPs as being Cloudflare addresses. You cannot point Cloudflare back at itself. You need to find the IPs assigned by your webhost and replace those Cloudflare IPs with your own.
ah OK! thank you
my web host is Namecheap or who I have my website design with? Which is Groove.cm
Groove appears to use their own Cloudflare account, not yours. I find that rather unorthodox and it seems like it would be extremely limiting. I don’t know that you can make Groove work with your own Cloudflare account. I found nothing about that in their knowledge base. You may get better results asking them.
You can also try searching for Groove here in the Community. I know it has come up in the past. I do not recall the caveats of their platform offhand.
Thank you for your help.
The original cloudflare account was working fine and the 2FA locked me out. I set up a new account as CF wouldn’t help being a free customer.
I’m awaiting their response to delete one of the accounts. Would this be the issue?
I’ll search for Groove
That is the source of your problem and the reason that you have Cloudflare proxy IPs where you should not.
Did you try 2FA recovery on your original account?
The only way you’ll be able to regain access is by having access to the email address of the account.
This link may help, but it only works when logged out
If you know the email and have 2FA issues: https://dash.cloudflare.com/login-help
I’ve tried this and it doesn’t recognise my device. The next suggestion was to set up a new account, which I have done.
CF does not respond to phone support (redirects to email) or email when 2FA errors are mentioned
Phone support is only available for emergencies on Enterprise agreements.
Since you have already attempted the 2FA recovery option, it is best to continue with your new account. Make sure to safely save your 2FA backup codes.
Do you remember what you did to set up your previous account?
I don’t remember setting it up at all. I can do it easily and store the 2FA codes.
NameCheap suggested changing the name servers. Would this resolve it?
The problem as you have described it is that you do not know what information to enter into nameservers. If you change nameservers, you still have that same problem.
Imagine that you don’t know what address to have a pizza delivered to. Would ordering from a different pizzeria solve that problem?
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