Error 1000 - dns points to prohibited ip 2020

Hi Sandro,

I have already read through the guidelines but i am still not able to resolve the issue.

I am not able to find the correct ip adresses i need to be able to set up the site correctly.

Would you be able to help perhaps?

You will need to post a screenshot of your DNS records in this case.

Please find attached the screenshot below

Alright, at least the first four addresses are incorrect as they point to Cloudflare addresses. You need to remove them and enter the address of your own server.

Where will i be able to find the adresses of my own server?

Go Daddy is currently hosting our website but the dns settings is on Cloudflare.

Do you have any suggestions?

Godaddy should be the primary contact for this particular question, however I’d say it might be the best choice to simply set up the domain on Cloudflare from scratch, as that should import all the DNS records your host currently announces.

For that you’d need to remove the domain from Cloudflare, set your nameservers back to Godaddy, and restart the setup process on Cloudflare, after which Cloudflare hopefully imports the right records.

Thanks you so much!

If i may ask where do i set my nameservers back to go daddys?

Assuming they are your registrar as well, that would be right with them.

Okay i followed the steps exactly as instructed by you.

These are the new ip adresses i was provided with but i am still unable to reach our site

I now have the error saying server ip adress could not be found

These are still Cloudflare addresses.

You probably will need to wait a bit for DNS servers to propagate. Can you first just remove the domain from Cloudflare and point the nameservers back to your host?

I did remove the the domain from cloudflare as you instructed and pointed back the nameservers back to Go Daddy’s.

After that was done i went back to Cloudflare(setup the website from scratch) with the dns info provided from Go Daddy. After that i just went back to Go Daddy and added in the nameservers Cloudflare wanted me to add in at Go Daddy.

I can now only see that the nameservers are being rechecked by Cloudflare. Is there anything i could have missed?

As I said, first remove the domain from Cloudflare, then point it back to Godaddy. Right now it still points to Cloudflare.

Domain is now totally removed from Cloudflare and pointed back to Go Daddy.

Are you able to confirm this aswell i just want to be sure?

It is. Now wait for 15 minutes, then add the domain back to Cloudflare, make sure Cloudflare properly imports the records (your main web record for example should end in 241), and only once that is done point the nameservers back to Cloudflare.

I did exactly as you instructed.

This is the data that had been transfered over to Cloudflare. Would you be able to confirm whether it looks right?

This looks good to me, my only doubt would be the two NS records towards the bottom… Those shouldn’t normally be there.

Does the website work?

Unfortunately the website is still not working.

I am not sure why but i still keep on getting “server IP adress could not be found”

I don’t get that, I get redirected to a shortnener service… It could probably simply be a case of a DNS cache still populated with the old records.

What does


return when run in the Terminal app?

These values now look all right.

When running dig in terminal this returns

; <<>> DiG 9.10.6 <<>>

;; global options: +cmd

;; Got answer:

;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 4998

;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 6, ADDITIONAL: 13


; EDNS: version: 0, flags:; udp: 4096


; IN A



mobi. 153807 IN NS

mobi. 153807 IN NS

mobi. 153807 IN NS

mobi. 153807 IN NS

mobi. 153807 IN NS

mobi. 153807 IN NS

;; ADDITIONAL SECTION: 153807 IN A 153807 IN A 153807 IN A 153807 IN A 153807 IN A 153807 IN A 153807 IN AAAA 2001:500:21::1 153807 IN AAAA 2001:500:46::1 153807 IN AAAA 2001:500:22::1 153807 IN AAAA 2001:500:4e::1 153807 IN AAAA 2001:500:23::1 153807 IN AAAA 2001:500:24::1

;; Query time: 85 msec


;; WHEN: Wed Jan 08 12:06:07 SAST 2020

;; MSG SIZE rcvd: 481