ERR_TUNNEL_CONNECTION_FAILED for customer

One of our Salespeople reports that one of her customers is being blocked by Cloudflare when attempting to log into our UI. Interestingly enough, they are able to log in by setting their VPN to Switzerland- and their German colleagues are able to log in just fine. It would appear that this is only an issue for US IP addresses.

URL is surge dot bombora dot com and the browser (Chrome?) error message is ERR_TUNNEL_CONNECTION_FAILED

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