ERR_TOO_MANY_REDIRECTS on newly hosted website

Website, Application, Performance Security
1

What is the name of the domain?

ukumi.ai

What is the error number?

ERR_TOO_MANY_REDIRECTS

What is the error message?

ERR_TOO_MANY_REDIRECTS

What is the issue you’re encountering

Cannot open the main page

What steps have you taken to resolve the issue?

If I keep refreshing too many times, the website opens all of a sudden and works normally. But upon closing the page, same issue ERR_TOO_MANY_REDIRECTS

Was the site working with SSL prior to adding it to Cloudflare?

Yes

What is the current SSL/TLS setting?

Full

What are the steps to reproduce the issue?

Since the hosted website has letsencrypt ssl certificate, it is imperitive we use Full as per the documentation. Now the pages only shows ERR_TOO_MANY_REDIRECTS

2

Please switch your Cloudflare SSL mode to Full (Strict).

1 Like
3

Done that, same behaviour still get the redirection issue. Do I have to make any changes to SSL setting in the hosting provider setup. The last setting change was to disable DNSSEC. Other than that updated the DNS servers provided by Cloudflare.

4

The redirect seems to be cached on your server:

curl -si https://www.ukumi.ai
HTTP/2 301
date: Thu, 30 Jan 2025 12:28:57 GMT
content-length: 0
location: https://www.ukumi.ai/
age: 6878
set-cookie: crumb=BZ9YGPTS3lLSNzFkNTA1N2E5ZmU5OGQzY2EyMDE0Nzg0Nzk5Yzgw;Secure;Path=/
x-contextid: GgxX8Dfc/grmiYphu
cf-cache-status: DYNAMIC
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v4?s=vTNBODSzCygbhXurY57ireXPZrb3VTwGPUmkkl7Z%2BAj49OQMLGCNUm%2FFmVsoMhaFDgGUVqblfEXW9eLVScLqg3NHWc4IJU%2BEOIfnjNGzzFdidVubUgLh80z%2FGp1hH43q6%2F5hR898QifRWRA%3D"}],"group":"cf-nel","max_age":604800}
nel: {"success_fraction":0,"report_to":"cf-nel","max_age":604800}
server: cloudflare
cf-ray: 90a176fc8d5a1c8c-AMS
alt-svc: h3=":443"; ma=86400
server-timing: cfL4;desc="?proto=TCP&rtt=27933&min_rtt=27863&rtt_var=5924&sent=6&recv=9&lost=0&retrans=0&sent_bytes=3376&recv_bytes=775&delivery_rate=144821&cwnd=253&unsent_bytes=0&cid=3a5eafed3bd7f0f9&ts=78&x=0"

You can see that the Cloudflare cache is DYNAMIC (no Cloudflare cache) but there is still an age header, indicating that something did cache the response.

After 20 or so redirects, I finally get a response from the server and I can see the page.

Do you have any cache active on your server?

1 Like
5

Possible, let me check. Also I ran a curl check on the website to see if there is a redirection conflict between Cloudflare and Origin, which came out positive. I will try to first fix that and then share results, will also check on the caching aspect. Since Cloudflare onboarding is less than 24 hours, maybe it gets refreshed in some time.

But thank you so much for helping me. Appreciate that

7

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