Err_name_not_resolved

#1

I’ve been using cloudflare for quite a while already…
And I’ve just added another new domain and pointing to cloudflare. But it shows up “ERR_NAME_NOT_RESOLVED”
And I have no idea what’s happening since I’ve check the subdomain A record is pointing to a cloudflare proxy and I can access my site using IP. This never happens when I build a .com site, but it has already happened a few times when I use a .org domain.

Although I’ve waited for over a day but it seems still not working.

I’ve tried to change my site ip but it still don’t work

My site: hk.purenews.org

#2

Hi @Leonardo-HKGCITY!

Take a look at this page from Support:

There is also a #CommunityTip on this subject:

Hope it helps. :slight_smile:

#3

Doesn’t seems like the above 4 problems from the support page, will read the second link shortly

#4

I’ve already tried using proxied and non proxied to connect to the ip with different subdomain but it doesn’t seems working. But it does work when I directly connect through ip

#5

Anyone can help me figure out the issue???

#6

Try opening your website in another laptop or mobile. If you notice that the website opens, then it’s probably some issue with your web browser.

#7

I tried tons of browsers and phones already, I’d even tried assessing with another internet provider but still no luck, can you access it at your location? I should show up a wordpress site if it works

#8

I can access it. See the below screenshot of it.

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aa.png1366×1555 101 KB

#9

Your domain’s DNSSEC configuration is entirely broken.

https://dnsviz.net/d/purenews.org/dnssec/

You seem to have typed 2317 at your registrar’s instead of 2371

#10

Oh I see, but I’ve already transfer the domain to cloudflare … do I just stop the dnssec and renewable it? Or I need to do more steps?

#11

You can disable DNSSEC at your registrar or fix the error as noted above, either choice should fix your domain.

#12

In that case you need to contact support and they need to fix it for you.

1 Like
#13

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