ERR_CERT_AUTHORITY_INVALID.... sometimes

Answer these questions to help the Community help you with Security questions.

What is the domain name?

adeptivity.ca

Describe the issue you are having:

When loading the website, it sometimes throws a NET::ERR_CERT_AUTHORITY_INVALID, and the cloudflare certificate isn’t shown. Sometimes the page loads fine and the cloudflare cert is there. The website is hosted by our CRM

What error message or number are you receiving?

NET::ERR_CERT_AUTHORITY_INVALID

Subject: sni-support-required-for-valid-ssl

Issuer: sni-support-required-for-valid-ssl

Expires on: Aug 1, 2031

Current date: Oct 20, 2023

What steps have you taken to resolve the issue?

not much - I’m not sure where to start since it’s intermittent :frowning:

Was the site working with SSL prior to adding it to Cloudflare?

Yes

What are the steps to reproduce the error:

  1. Go to the webpage
  2. sometimes it will work, sometimes not

Have you tried from another browser and/or incognito mode?

Yes, same issue

Please attach a screenshot of the error:

https://prnt.sc/mSTr1x0947o5

This host is not proxied by Cloudflare, so you’ll want to communicate with that host… all Cloudflare is doing in this instance is providing DNS resolution.

1 Like

Is it not? We only set up cloudflare today so maybe I did something wrong. This is what I see on our DNS page for proxy status: https://prnt.sc/XlkjGgIhGKbO

It’s hard to say from that picture since it show a mix of :orange: and :grey: records and the names are cropped out.

If you are using OpenResty on AWS this may help.

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