Ensuring DS record is set up correctly and matches the DNSKEY record

Website, Application, Performance DNS & Network
1

What is the name of the domain?

onsundae.com

What is the issue you’re encountering

The website does not load when using this domain. It doesn’t even show an error message, it just doesn’t load at all.

What steps have you taken to resolve the issue?

I first asked for support from HighLevel because they host the website and I figured it would be a problem on their end. They referred me to an expert who says that I must contact Cloudflare so that they can ensure the DS record is set up correctly and confirm that it matches the DNSKEY record.

What feature, service or problem is this related to?

DNSSEC

What are the steps to reproduce the issue?

Just try and load the website onsundae.com

2

Your domain is not using DNSSEC, so the problem is not with DNSSEC.

It does show an error message: HTTP ERROR 500

If you look here, you can see that the error is coming from the server your website is running on:

curl -svo /dev/null https://onsundae.com

...

< HTTP/2 500
< date: Tue, 30 Jul 2024 23:49:44 GMT
< content-type: text/html
< x-cloud-trace-context: 2fb270c4038843e9c0195719736b282e
< vary: Accept-Encoding
< via: 1.1 google
< cf-cache-status: MISS
< server: cloudflare
< cf-ray: 8ab93ee0b81870fa-HEL

The < via: 1.1 google tells us that the error is coming from the Google servers that GoHighLevel use for their hosting.

3

thank you very much for your reply!! I will send this to the support agent at HighLevel & see if they can help. Much appreciated.

4

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