Enabling O2O on my domain that users Shopify

Website, Application, Performance DNS & Network
1

What is the name of the domain?

hogansfamilyjewellers.com.au

What is the error number?

Target 23.227.38.65 is not allowed for a proxied record.

What is the error message?

Target 23.227.38.65 is not allowed for a proxied record.

What is the issue you’re encountering

Unable to Proxy Shopify records

What steps have you taken to resolve the issue?

Read the Community page and the only way to Enable O2O for Shopify is to create a ticket

What feature, service or problem is this related to?

DNS records

What are the steps to reproduce the issue?

Common error

2

Looks like it’s working fine.

Are you using CNAME or A type of the DNS records pointed to the Shopify?

May I ask if you’ve followed the instructions from article below to enable Shopify for your domain at Cloudflare? :thinking:

Helpful:

O2O will work automatically on proxied CNAMEs anyway so doesn’t need to be enabled by Cloudflare manually. Just ensure you are using your provider’s CNAME and not A/AAAA records.

3

I followed the O2O instructions as linked. I am still getting the same error
O2O error

4

Also we are using both the CName and IP address as recommended by Shopify

5

It has to be either one (CNAME) or another (A), cannot be both variations.
Sometimes it works perfectly fine even with :grey: (DNS-only) since Shopify uses Cloudflare, therefrom no need for proxy :orange: .

6

The Variation is for the recommended Shopify setup having the www record be a cname to shops.shopify.com and the @ record being an A record.
I still get the error:
O2O error 4

7

These are the relevant settings we are trying to modify:

O2O error 2
O2O error 21176×118 7.52 KB

8

And the Cname www record:
O2O error 3

9

Hi @help48 ,

We have enabled O2O on your domain, so you should now be able to use myshopify. Please let us know if you have any further issues.

Thank you :slight_smile:

1 Like
10

Hello,
Thank you very much for your help.

1 Like
11

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