Enable O2O on domain so I can proxy to shopify

[software25]

What is the name of the domain?

discountdragon.co.uk

What is the error message?

Target shops.myshopify.com. is not allowed for a proxied record.

What is the issue you’re encountering

Cannot enable proxy on DNS record to shopify site, O2O not working

What steps have you taken to resolve the issue?

posted on community forum, as everything leads to this

What feature, service or problem is this related to?

DNS records

[sufi]

Hello,

Have you created a support ticket for this? It is best to reach out through ticket so that support can help and verify with O2O enablement.

[software25]

When I go to create support ticket, it asks me to create post in this community forum. Also others have said they got O2O enabled by creating posts in this forum … there are many posts about needing O2O and cloudflare team respond to the community post saying they have enabled it.

The entire process to enable O2O and to create support ticket about it is confusing.

[software25]

I have had a ticket opened for 8 days and it is not being looked at

[sufi]

Hi, i’ve enabled O2O for discountdragon.co.uk based on your request on the ticket