Embed script for Cloudflare Stream not working

Hi.

We’ve finished implementing the embed code in our app for Cloudflare Stream. We’ve noticed that our videos have this URL to load the embed script:

https://embed.Cloudflarestream.com/embed/we4g.fla9.latest.js?video=XXX

Whenever we use this url, we see requests from the browser failing due to CORS, BUT, because instead of the request URL having our video id, it has a null string, which probably throw an error server side somewhere on Cloudflare infrastructure.

When we use the below URL, everything works just fine:

https://embed.Cloudflarestream.com/embed/r4xu.fla9.latest.js?video=XXX

Note that the files are different.

Same issue, Can someone help with this? I’m sick of paying for a mediocre product… sales can’t help and unless you pay Cloudflare millions they never get back to you!!!