Emails blocked for YouTube Brand Accounts

Website, Application, Performance DNS & Network
1

Good afternoon CF community. I’ve been a user since Beta and have never had to use the community boards for anything because everything has always worked so very well.
Now there is a problem I hope you guys can help me resolve.

Ever since Google got rid of G+, they made it impossible to associate Google My Business (GMB) and K-12 education emails to use Google Services (i.e., YouTube) under a brand account.

Brand Account holders can still log in and use some of the features but not all. We also cannot add managers and utilize some of the features that make a brand account, a brand account.

What this has to do with CF.

I’ve been in touch with the human-robots at Google and YouTube support. They’re telling me that emails to the domain are being blocked by the email host. The domain in question is https://americanfreighttrucking.com/ and all email services go through Google’s G Suite (Business). A records and DNS, goes through CF. MX records show Google and GoogleMail. (See below).

They’re telling me that this has to do with CF blocking emails.

Could someone please confirm or deny this? Could someone please help me get through this issue? Our company YouTube channel goes through a brand account and we need to have access but are being cut short by the Google/YouTube lemmings. They almost deleted everything on accident while in a desktopshare environment, luckily I stopped her.

Really looking forward to a response.
They basically need to see something telling them that CF is not blocking emails from YouTube or Google. If this is incorrect, could someone help me fix this?

Thank you very much,

Vitaliy

americanfreighttrucking.com results:ian.ns.cloudflare.com.A
IN	104.28.28.117	300
IN	104.28.29.117	300
TXT
IN	"google-site-verification=2vhRsvZxV-JGrkiYpsnoMmJVF46lSURyCqYJMf_IJyI"	300
IN	"v=spf1 include:_spf.google.com ~all"	300
IN	"v=spf1 include:servers.mcsv.net ?all"	300
IN	"ca3-7b9826cfd8b74e52bb8784b533b6d6d9"	300
LOC3 ms
No record found
SOA3 ms
IN	gail.ns.cloudflare.com. dns.cloudflare.com. 2032767294 10000 2400 604800 3600	3600
NS
IN	gail.ns.cloudflare.com.	86400
IN	ian.ns.cloudflare.com.	86400
SRV4 ms
No record found
SPF4 ms
No record found
CNAME3 ms
No record found
MX
IN	5 alt1.aspmx.l.google.com.	300
IN	1 aspmx.l.google.com.	300
IN	5 alt2.aspmx.l.google.com.	300
IN	10 aspmx2.googlemail.com.	300
IN	10 aspmx3.googlemail.com.	300
AAAA
IN	2606:4700:30:0:0:0:681c:1d75	300
IN	2606:4700:30:0:0:0:681c:1c75	300
gail.ns.cloudflare.com.A
IN	104.28.29.117	300
IN	104.28.28.117	300
TXT
IN	"google-site-verification=2vhRsvZxV-JGrkiYpsnoMmJVF46lSURyCqYJMf_IJyI"	300
IN	"v=spf1 include:_spf.google.com ~all"	300
IN	"v=spf1 include:servers.mcsv.net ?all"	300
IN	"ca3-7b9826cfd8b74e52bb8784b533b6d6d9"	300
LOC3 ms
No record found
SOA3 ms
IN	gail.ns.cloudflare.com. dns.cloudflare.com. 2032767294 10000 2400 604800 3600	3600
NS
IN	gail.ns.cloudflare.com.	86400
IN	ian.ns.cloudflare.com.	86400
SRV4 ms
No record found
SPF4 ms
No record found
CNAME4 ms
No record found
MX
IN	5 alt1.aspmx.l.google.com.	300
IN	1 aspmx.l.google.com.	300
IN	5 alt2.aspmx.l.google.com.	300
IN	10 aspmx2.googlemail.com.	300
IN	10 aspmx3.googlemail.com.	300
AAAA
IN	2606:4700:30:0:0:0:681c:1c75	300
IN	2606:4700:30:0:0:0:681c:1d75	300
2

There is no reason for Cloudflare to be culprit here. If the records have been added and are shown correctly when you query them Cloudflare won’t touch e-mail traffic, they don’t proxy it.

1 Like
3

That’s precisely what I told them. I’ve got the same response from my hosting company as they do have an email alias there but it still wouldn’t change anything. Now to get shot down by the domain provider. Bottom line as I see it is that Google (Gmail) is the only culprit here. Does that sound right considering everything is going through G Suite?

What’s even more strange is that I have other brand accounts on the same email and they’re not blocked yet the set up is identical.

Thanks for your reply,

Vitaliy

4

The only ones that get any traffic here is Google. The only alternative would be a bad configuration, but it seems correct quickly looking at it.

5

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