Email / website down. nameserver is resolving to ns1.parkco1.neustar.biz

[twmcree1]

What is the name of the domain?

pro-steel.co

What is the issue you’re encountering

the nameservers have been replaced by ns1.parkco1.neustar.biz

What steps have you taken to resolve the issue?

contacted Cloudflare support last week, but cannot get through … please help, my business is suffering

Screenshot of the error

[epic.network]

Welcome to the Cloudflare Community.

The following status appears in your whois record:

Registry Expiry Date: 2024-11-01T17:01:46Z
Registrar: Cloudflare, Inc.
...
Domain Status: expired

You may want to open a registrar support request from your Cloudflare dashboard. You can open a Registrar ticket here: https://dash.cloudflare.com/?to=/:account/support

[twmcree1]

Thank you for your quick response. I sent in a ticket last week, however I have not been given a response. Is this typical or is there some way to expedite this process? I appreciate your time.

[epic.network]

If you share the ticket number here, we can request escalation.

[twmcree1]

Here is the ticket number: 01264734

Thank you

[emanova]

I have replied to your ticket. Please follow up there if you have any questions

[twmcree1]

I have resolved the issue. I appreciate it