Email verification issue DEC 2023

Support ticket ID: #3078988

I am unable to verify my email address. The link just doesn’t work. I keep requesting new verification emails and the links don’t work. I can’t open the support ticket without verifying either.

Attached the ID of the ticket.

Greetings,

Thank you for asking.

I am sorry to hear you’re experiencing an issue :confused:
Unfortunately, it knows to happen if your email address somehow got to be on the suppression list due to an opt-out, or bounces :thinking:

Just in case, can you add [email protected] and [email protected] to your email allowlist? You may also want to search for mail from those senders if there might end up.

Thank you for sharing your ticket number. I’ve escalated this issue and should be resolved soon. Kindly and patiently wait for a reply. @cloonan

In the meantime, wishing you all best in the 2024! :wink: :champagne: :orange:

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Thank you @fritex, @constructailtd I show emails as delivered. Let us know here or on the ticket if you continue to have issues. Sorry for the troubles.

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