Email through sendgrid using cloudflare- open rate dropped from 50% to 6% first day

General
1

What is the name of the domain?

What is the issue you’re encountering

My email open rate dropped and many customer reported not receiving email at all

What steps have you taken to resolve the issue?

contact support, switched nameservers back to original

2

As the domain is currently not using Cloudflare, it’s impossible to look it up from the outside to know what may have caused the issue you mentioned.

If your domain is still in Cloudflare, can you share a screenshot of your Cloudflare DNS page?

2 Likes
3

Thanks for the response here are the settings:

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