Email sends, but won't receive messages

[0nes.zer0sff]

Hi everybody, I’m currently able to send, but not receive email via our set up.

A bit of context: We have a different IP for our website and email.

Our website IP Address: {redacted}

Our mail IP Address: {redacted}

I’ve gotten instructions by our mail provider (Heart Internet) to configure our Cloudflare set up as per the image below.

Still not working. Any advice, please?

[0nes.zer0sff]

An additional note: when using DNS checker, our MX records aren’t showing up.

[i40west]

First, shut off the proxy on the mail A record. It should be and not .

Then, for the MX record, put @ for the name, not mail. The MX record is for the domain at which you want to receive email, and points to the mail server.

[0nes.zer0sff]

Thanks very much for this i40west,

I’ve just shut the proxy off, so the cloud is now grey.

In the MX record, I dropped in the @ symbol. It looks like that was corrected automatically to our domain name. Does that gel with what I should expect. I’ll attach an image here to be sure you can view.

Best, and thanks again,

[i40west]

Looks good!

[0nes.zer0sff]

Thanks a bunch! Looks like we’re up and running!

Best,