I cannot receive email to my outlook account. I’ve done several tests sending emails from a separate Gmail account to my outlook account. Each time, I receive an “Address Not Found” error.
I attempted to add A Record with IP Address and it says CNAME already exists.
I just really need some help! I would so appreciate any guidance!
Extra Info: The email address was purchased from GoDaddy (where I also purchased my domain). I followed all instructions, and according to GoDaddy, all DNS settings are configured properly.
This looks like a bit of an odd configuration to me, depends how GoDaddy have this set up.
To me, I would think that for Outlook, you would need just one MX record pointing to yourdomainkey.mail.protection.outlook.com (which you seemed to have until 4 days ago). Maybe someone with more experience with their config can help, however, I would expect that having 3 MX records pointing to smtp.secureserver.net, mail.projectstepmom.com and mail.outlook.com would not be the right configuration…
The mail.projectstepmom.com one does not look like it will work anyway as you have no A record for mail.
You were right! I went into my records and deleted all email records and re added them. I’m not sure how/why I have 3 MX Records, but it’s all fixed now.
