Email send and receive error

General Email Routing
1

What is the name of the domain?

afrikaans.radio

What is the error message?

Error Message on Mail Client - Connections to the server “mail.afrikaans.radio” on the default ports timed out.

What is the issue you’re encountering

After setting up all DNS settings on Cloudflare we are unable to send or receive emails on all mail clients (Mac Mail and Outlook).

What steps have you taken to resolve the issue?

I have checked and confirmed all the required DNS settings that was loaded on the domain
Checked other settings on the Cloudflare portal that was activated
Haven’t set up the SPF record and DMARC policy yet. Might that be the problem? Or is there other additional settings that should be activated or deactivated on the Cloudflare portal to rectify the issue?

What are the steps to reproduce the issue?

No steps to reproduce on Cloudflare portal - email not delivering on mail clients

Screenshot of the error

Screenshot 2024-09-28 at 14.38.15.png
Screenshot 2024-09-28 at 14.38.15.png698×598 125 KB

2

The DNS record for mail needs to be DNS-Only instead of proxied.

This will also prevent you from sending emails.

1 Like
3

Thanks, regarding the DNS-Only is this for all the CNAME mail records or only the MX record?

4

The record with name mail (be it an A or CNAME) needs to be DNS only.

5

The hostname in an MX record may be an A, AAAA, or both, but not a CNAME. See RFC 2181 § 10.3 for details.