Email Routing — Verification email not received

General Email Routing
1

What is the name of the domain?

brisketandbriyani.com.au

What is the issue you’re encountering

After configuring Email Routing and adding a Gmail email address as a destination address to be verified, no email verification is sent through to the email.

What steps have you taken to resolve the issue?

I’ve confirmed that the email did not land in spam, that the email address is correct and have used the ‘Resend email’ button to no avail.

I’ve also waited a few days, removed the domain and re-added it as well to no avail.

What are the steps to reproduce the issue?

Setup Email Routing and add a destination address to Gmail.

2

Hello,

Have you checked the following:

  • There is no typos in the address and that is not being picked up by the catch-all address if you have one configured
  • Allow all emails from [email protected] to prevent any issue.

If you still have issues configuring it please refer to our documentation:

3

Hi sufi,

I’ve triple checked the email address for typos and can confirm that is correct.

I’ve gone ahead and added [email protected] to not be automatically filtered into spam just in case.

I’ve resent the email now. I’ll report back if I receive within the next few hours.

4

I’m afraid your email address bounced at some point, and ended up in a suppression list on our side.
We do apologize for this inconvenience.

Please make sure you allow all emails from [email protected] to prevent any issue.

I’ve now cleared your email address from this list, you will now receive the emails as expected.

5

Hi emanova,

No worries and thank you for that! I can confirm this is working as expected now.

Cheers!