Email Routing Verification Email Not Received

I’m not receiving the destination email routing verification email. I do receive regular email just fine. And I’m assuming that since I am unable to verify, when I try to send mail to the routed email address, i get an error: Unverified address: said: 451 Configuration error, Error in communication with

Do all three MX servers have the correct priorities?

I believe so. Said MX and TXT records are properly added to my DNS. I added the required records as pictured here.

Ok, assuming your MX records are correct, and Linda is tied for first place priority, then the message makes sense.

Have you tried a different destination address?

I just tried using another destination email and seems like I’m not getting the verification emails there either. (i did check the junk/spam folders). This is my current dns setup:

MX Records 1 IN MX 4 1 IN MX 4 1 IN MX 82

TXT Records 1 IN TXT "v=DMARC1; p=quarantine; rua=mailto:[email protected];" 3600 IN TXT "v=spf1 ~all"

Only the MX records are involved in the new Email Forwarding feature.

If you open a ticket (support AT cloudflare DOT com) and post the ticket number here, @sven2 can probably track down the issue.

1 Like

Thank you. :slightly_smiling_face: I’ll fire off a ticket @sven’s way. I really do appreciate the help!

1 Like

Update: I have been getting verification messages on other email address I’ve added to destination. Just can’t seem to receive them on my desired domain.

1 Like

[Cloudflare Support] 2335559

1 Like

I think my support ticket status is getting automatically resolved, but I think the issue might be that my Cloudflare account email which is also my destination email likely made it onto Cloudflare’s suppression list. :weary: [Cloudflare Support] 2335590

Please don’t open multiple tickets for the same issue. That moves your issue down the priority queue to the new ticket’s position.

1 Like

I was worried about that, but was thinking that my account email was a separate issue and included it here on my reply. Was going to wait a bit before creating another community post.

I already escalated the first ticket. We’ll see how it goes.

1 Like

Thanks @sdayman! I don’t mean to spam replies, and I really do appreciate all the assistance here!

1 Like

I see a slightly similar issue has just been resolved. Can you test yours again?


This issue is now resolved by support. Yay! My email address somehow made it onto the suppression list. Again, thanks for all the help!

1 Like

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.