Email Routing Failed Messages

General Email Routing
1

What is the name of the domain?

jnjustice.com

What is the error message?

DMARC Status Fail, DKIM Status Fail

What is the issue you’re encountering

Emails from clearme.com are not arriving and give the DMARC/DKIM fail and then disappear.

What steps have you taken to resolve the issue?

I have email routing set up when emails arrive for my custom domain they are sent to my gmail account.

I moved from SquareSpace (which was previously at Google Domains) last month and had no issues with emails but then something caused the old migrated DNS records to fail and email routing disabled.

I removed all the old DNS records and reset up email routing which Cloudflare then added the DNS back.

Emails from clearme.com are not arriving and give the DMARC/DKIM fail and then disappear.

I am receiving other emails from other domains. I am not sure how to resolve but since it’s just one sender it makes me think it’s something on their end.

2

Hi,

Thank you for reaching out to us. When checking your zone clearme.com I can see that you need to review the records values you have set with your email provider in order for this to work.

you could use one of these third-party record validators for further clues:

http://mxtoolbox.com/dkim.aspx

Once you know what records need to be added, you can do these via the Cloudflare DNS settings:

Managing DNS records in Cloudflare

Also, you can get more information here: https://www.cloudflare.com/en-gb/learning/email-security/dmarc-dkim-spf/

Finally, I found this resource that might be useful to you about How DKIM SPF & DMARC Work. Please note that this resource was not created, and it is not endorsed by Cloudflare. We are only sharing it with you because it might have information that we think you can help you with your issue.

I hope this helps.

Kindly,

1 Like
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