Email Routing - DKIM Fail - Error Result and Undelivered

I notice in the new Email Routing activity log that an email I was expecting has a Result of “Error” and was not forwarded. Expanding the log entry shows the following results:

SPF status

DMARC status

DKIM status

My question is, how do I allow this email through? I know who it’s from, trust the sender, and need its contents to action a booking for which I’ve paid.


Also, taking the raw incoming email and using this tool Test DKIM, SPF, DMARC, DomainKey, RBL by Uploading Email Content - Online Test Tool it likewise shows that the DKIM signature passes. So both Gmail and that separate debug tool both point to there being a problem with Cloudflare’s DKIM validation failure being wrong

(meant to reply to my post here: Email Routing DKIM Fail Blocks on what Gmail says Passes - Feedback / Previews & Betas - Cloudflare Community

1 Like

@alex1 @marcjolley82 did you ever figure this out? I’m getting a similar routing error for emails sent from a well-known and reputable retailer… both DMARC and DKIM status errors:


I’m afraid not. I’ve since moved all mail handling to Microsoft after setting up a Partner account. Much more control through the Exchange Admin Center.

OK thanks for letting me know. It would be nice if someone from Cloudflare could chime in here.