Email Routing Broken on Cloudflare Website (404 Error)

[pklocke]

What is the name of the domain?

nphoa.net

What is the error number?

404

What is the error message?

We can’t find the page you’re looking for.

What is the issue you’re encountering

Email Routing Completely Gone from my Account for my Domain

What steps have you taken to resolve the issue?

This is first step. There is no support team to contact.

What are the steps to reproduce the issue?

1. Log into Cloudflare
2. Select “Go to…” from top of page
3. Scroll Down and select: Email | Email Routing

This results in 404 | We can’t find the page you’re looking for.

It “does” appear that the email routing is functioning at this time, however, I am unable to admin/change existing entry under Email Routing

Screenshot of the error

[GeorgeAppiah]

Sorry for the issues you’re facing.

@pklocke

What are the steps to reproduce the issue?

1. Log into Cloudflare
2. Select “Go to…” from top of page
3. Scroll Down and select: Email | Email Routing

This works for me, so it’s likely an account-level issue, and not a platform-wide outage.

• Try Mail from the left navigation menu.

• If that doesn’t work, login from a Guest/Incognito/Private browser session and let’s see if that works.

If both tests fail, open an account ticket from the dashboard (Support > Contact Cloudflare) so Cloudflare support staff can look into this for you.

If you’ve opened an account ticket already, share the ticket number here so we can have it escalated. But please try the two tips above first!

Good luck!

[pklocke]

Ok… I had left my cloudflare login open, overnight and tried accessing email routing this a.m. and it worked fine. Go figure.

A note : I think because I have a free account I have no option other than to post my issue to Community (at least, when I filled out the form for this ticket, Community was only option presented to me. But thank you for responding!!!

[GeorgeAppiah]

@pklocke

A note : I think because I have a free account I have no option other than to post my issue to Community (at least, when I filled out the form for this ticket, Community was only option presented to me. But thank you for responding!!!

Users on the Free plan can open account, billing and registrar tickets. This is why I highlighted “account” above (twice!) when I suggested you open a ticket.

(Even though it was Email Routing you were trying to activate, this was not a request for help to configure the service for your domain – but a platform/account problem preventing you from accessing the service to begin with. So filing an “account” ticket would be fine.)

[pklocke]

I guess that was not intuitive to me that I would submit an “account” ticket when I had an issue with a specific service. I did not see any double reference to account ticket in the original email other than to assume you were meaning I had to be logged in to my account.

You meant this (below). I guess that was not intuitive to me that I would submit an “account” ticket when I had an issue with a specific service. I did not see any double reference to account ticket in the original email other than to assume you were meaning I had to be logged in to my account. I guess what you meant for me to do was to select “Account” when access the page to submit my ticket. I understand now. Thx

Pat