Email obfuscation rides again

Website, Application, Performance
1

What is the name of the domain?

Various

What is the error message?

[email protected]

What is the issue you’re encountering

About 1 page load in 10, I get this instead of the email address

What steps have you taken to resolve the issue?

I hit refresh.

I know I can turn obfuscation off… but this issue gets logged a few times a year. If a feature is enabled by default, it really ought to work reliably.

Was the site working with SSL prior to adding it to Cloudflare?

Yes

What is the current SSL/TLS setting?

Flexible

What are the steps to reproduce the issue?

Load any page that has an email address on it

2

Hi @user3502 I am not sure I understand the actual issue. By this comment,

Do you mean you have obfuscation enabled but the email is showing?

3

No - the opposite.

It’s the “default” turned on… which I don’t want… but about 1 time in 10 it shows the “[ hidden ]” message on pages where I want the actual address.

1 Like
5

Cloudflare’s Email Address Obfuscation encrypts email addresses on your web pages so that email addresses are hidden from harvesters and bots, but still visible to human visitors.

Note: Email Address Obfuscation is only applied in certain instances. It will work for email addresses within documents with a MIME type of text/html or application/xhtml+xml. However, it will not work for email addresses inside certain conditional comments, attributes, and tags outlined below:

// Conditional comment:       <!--email_off--><!--/email_off--> 
// Script:                    <script></script> 
// Noscript:                  <noscript></noscript> 
// Comments:                  <!-- --> 
// Textarea:                  <textarea></textarea> 
// XMP:                       <xmp></xmp> 
// Head:                      <head></head>

Can you share the domain you are looking to troubleshoot so we can take a closer look to see what is occurring?

1 Like