What is the name of the domain?
What is the issue you’re encountering
Not sending or receiving email
-
What exact error code(s)/message(s) do you see?
-
What does your email provider have to say about the problem?
The status says Moved
With the status, are you referring to the front page of your Cloudflare Dashboard, … or what (and where) exactly?
What name servers do you see below your DNS record(s)?
→ https://dash.cloudflare.com/?to=/:account/:zone/dns/records
Those are DNS record types, not the name servers.
The name servers are in the section below that.
I’m trying to do that, however - it would require some information about the actual issue, which you haven’t made available yet.
Unfortunately, the Discourse server converted those into generic links to DNS docs.
You can post the nameservers without dots, and that would be enough to help.
nancynscloudflarecom, which would be nancy.ns.cloudflare.com (you can also use backticks ` to prevent it from linking)
Cloudflare have now said that our account was deleted but we did not ask to delete it nor did I cancel it
If you are already in contact with the Cloudflare support team, it’s best to continue the conversation over there. Without context of what you are talking with the support team, the community won’t be able to add much to it.
Having said that, it is also very well possible that what you are trying to communicate isn’t being accurately posted. Could you share screenshots or video recordings of what’s happening at your end? At least for screenshots, this website can help you: