Email not syncing with my devices

[kingsleymensah]

after adding my site to Cloudflare my emails have stopped syncing to my devices…i deleted the email account and set it up over and over…is there something i’m missing?

[matteo]

It usually isn’t an issue with Cloudflare, but where are you connecting to? If it’s a subdomain on your domain, is it in the DNS settings?

[kingsleymensah]

its not a subdomain…i can see the CNAME for mail is , do i activate that

[matteo]

No no, don’t do that.

What address do you add in the mail settings? Is that under your domain?

[kingsleymensah]

yes… mail@ mydomain.com

[matteo]

Not the email address, the IMAP/POP/SMTP server address.

[kingsleymensah]

sorry mail.mydomain.com

[matteo]

And that record exists in Cloudflare and has proxying off ()?

[kingsleymensah]

do you mean this

[matteo]

Yes, the issue is that , click on it and everything will be fine.

[kingsleymensah]

okk…thanks