What is the name of the domain?
handmade.group
What is the issue you’re encountering
The email no longer works after I switched from Let’s encrypt SSL to Cloudflare SSL in Plesk
What steps have you taken to resolve the issue?
I changed and deleted the DNS without any result
What are the steps to reproduce the issue?
Due to the fact that every 3 months when the certificate from Let’s encrypt expires, when generating a new certificate, I had to change the DNS in Cloudflare, especially the “_acme-challenge” DNS with the new value, I chose to change the certificate and use a certificate from Cloudflare whose life is longer (15 years). Although the fraud was quite easy and everything went without problems (I currently use the certificate from Cloudflare), I noticed that I don’t receive emails on the site from users who use gmail, and I can’t send automatic order confirmation emails, etc. using PHPMailer . The strange thing is that you receive emails from Yahoo without any problem and we can also send emails using Webmail.
Google’s mta-sts reported to us that:
“organization-name”:“Google Inc.”,“date-range”:{“start-datetime”:“2024-08-01T00:00:00Z”,“end-datetime”:“2024-08-01T23: 59:59Z”},“contact-info":"[email protected]”,“report-id”:“2024-08-01T00:00:00Z_handmade.group”,“policies”:[{ “policy”:{“policy-type”:“sts”,“policy-string”:[“version: STSv1”,“mode: enforce”,“mx: mail.handmade.group”,“max_age: 31536000”] ,“policy-domain”:“handmade.group”,“mx-host”:[“mail.handmade.group”]},“summary”:{“total-successful-session-count”:3,“total- failure-session-count”:97},“failure-details”:[{“result-type”:“certificate-not-trusted”,“sending-mta-ip”:“209.85.160.178”,“receiving-ip “:”[ip server]”,“receiving-mx-hostname”:“mail.handmade.group”,“failed-session-count”:1}
I searched all the sources on the internet and I did not find any similar situation. From my experience, I think it’s something related to DNS, but I can’t figure out where the mistake is.
Any idea is welcome. thank you