Email is suspended, unable to access

[hhdx06]

What is the name of the domain?

example.com

What is the issue you’re encountering

I have two Cloudflare accounts, one Pro and one Business, that were recently switched to these new email addresses: [email protected] (Pro) and [email protected] (Business). (I created ticket: Case Number 01037361 email included) However, these email addresses have suddenly been locked, and I am now unable to access them to receive verification codes when logging into Cloudflare or making payments for the next billing cycle. I kindly request that Cloudflare temporarily disable the 2FA feature for these two accounts so that I can log in and change the email addresses to new ones. Alternatively, I would appreciate it if Cloudflare could directly change the email addresses for me.

In what area can we help you?

I don’t know

[fritex]

Greetings,

Thank you for asking.

I am sorry to hear this.

Kindly, I’d suggest you to visit Login and account issues | Cloudflare Fundamentals docs and Secure compromised account | Cloudflare Fundamentals docs for help. To contact Cloudflare Customer Support, login & go to https://dash.cloudflare.com/?account=support and select get more help.

@hhdx06

I created ticket: Case Number 01037361

Thank you for sharing the ticket number here with us. I’ve escalated this to the team.

Kindly and patiently wait for a reply.

[ikmal]

Hello, our support team has replied to the case with the latest update.
Please check your case for more details.

[cloonan]

You’ll need to follow the intructions here, https://dash.cloudflare.com/login-help. Log out of all accounts before you use that link.