Email is not arriving

Hi there, I tried to reset my password following the procedure at link: After inserting the email it ask me to “Copy the reset code from your email and paste it below”, but the e-mail never arrived. I also checked in the spam folder, but nothing.
Is anything I do wrong?

Sorry about that @user72318 I can see those bounced emails. You may have opted out at one point and the email ended up on our suppression list. I’ve corrected for that, let us know if you encounter any further issues.

The e-mail I need to reset my password is not the one I used to open this topic. I had to create a new account to post a topic. How can I send you the correct e-mail?

Hi @user72318 yes, I’ll drop you a private message to share the details.