Email help with cloudflare

General Email Routing
1

What is the name of the domain?

thegravelguy.ca

What is the issue you’re encountering

new domain has switch nameservers to cloudflare. WP-Mail SMTP is now unable to connect to outgoing mail server to send emails.

What steps have you taken to resolve the issue?

new domain has switch nameservers to cloudflare. WP-Mail SMTP is now unable to connect to outgoing mail server to send emails.

Was working great before the switchover.

2

If you sending the email through the same server, make sure it is configured to use mail.thegravelguy.ca (assuming that points to the IP address of your server) as the server name and not thegravelguy.ca as that is now proxied through a Cloudflare IP address.
https://cf.sjr.dev/tools/check?13f65efd7ec841d983ecc83e12e10087#dns-mail

If your server sends email you will also want to add its IP address to your SPF rule as a will be the Cloudflare proxy IP address again and not your mail server’s IP address.

3

Thank you for the message.

But I’m a little confused when it comes to this.

Nothing changed on the mail server side, as I’ve been using the built in cPanel Email server for our emails.

Is there something I need to add in Cloudflare, or change in WP-Mail SMTP?

Thanks.

4

I can’t be sure as I can’t see the configuration, but likely previously your mail software pointed at the IP address of your server using your domain name.

Now you are using Cloudflare the public IP address of your server is a Cloudflare one, so your mail server cannot be reached that way. Instead, configuring your mail to use mail.thegravelguy.ca points to a DNS record that is not proxied and I guess points at your server.

This may help you understand…

5

Thank you again for the message.

I still don’t understand what I need to do to make the connection.

If I provide you with my cloudflare login credentials, would you be able to take a look at it for me?

6

@sjr I guess I needed to walk away from the screen and rethink this, and low and behold, I was able to solve the mystery!!

I had inadvertently selected TLS instead of SSL, and had the SMTP Server name with a slight error. It should have been mail.thegravelguy.ca instead of just thegravelguy.ca, and I made the switch to SSL…and voila!

Test email went through!

I have placed the A record for ‘mail’ in the DNS to DNS Only.

Thanks again for your help!

7

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