Email from Cloudflare saying my zone was deleted

General Email Routing
1

What is the name of the domain?

adventuremotorcyclecom

What is the error message?

The zone: “adventuremotorcycle.com” in account: “Editor@adventuremotorcycle[.]com’s Account” was deleted by Cloudflare on 2025-02-12T02:40:31.888867089Z. If the zone was deleted by mistake, you can add the zone back to reinstate existing configuration of the zone. You can read more about zone deletions by following the link below:

What is the issue you’re encountering

CLoudflare not serving or returning data

What steps have you taken to resolve the issue?

COntacted ISP, they confirmed it’s not anything they did. I checked the DNS settings and everything looks to be good an in place. What’s up? Why randomly cancel my functionality?

2

The domain is still active in a Cloudflare account. There are a second set of nameservers so likely it was added to a second account which, as not made active, it has now been deleted from…
https://cf.sjr.dev/tools/check?c129e0076bd74270b4166b61f782574c#dns

3

Ok thanks! Why is it reporting there’s no data been served in the past 24 hours then? Everything has dropped to zero in Account Analytics?

4

Your DNS records are not proxied so requests are going direct to your origin and not passing through Cloudflare.

5

OK thanks again. Not sure why this would suddenly change if it was working of an account that was never activated? It worked fine. How do I proxy my DNS entries? Sorry for being noob, and thanks for the help and fast reply.

6

The site was added to Cloudflare 29 days ago, and the DNS records switched from “Proxied” to “DNS only” 26 days ago according to this…
https://securitytrails.com/domain/adventuremotorcycle.com/history/a

To proxy the records, press edit and change the “Proxy status” button from grey to orange. Only do this for your website records; email and other records must be left “DNS only”.

7

OK Thanks again. So you’re saying they are two different problems? I’ll take a look and ask my ISP to also see what’s up.

8

The deleted zone isn’t a problem, unless you don’t have access to the account where the domain is currently active. Use “Forgot your email” to regain access if it is your account.

Otherwise you will need to add the domain to another account (perhaps the one it was deleted from?), you will need to change the nameservers at your registrar to the new ones Cloudflare will allocate you for that account to take control of the DNS for the domain.

Whichever account you decide on, you can proxy the records in there.

None of this is anything to do with your ISP, you’ve just lost track of your Cloudflare account(s).

9

OK, Awesome thanks! I only have one account. I remembered turning off all the proxies because it was causing bounced email source verifications. I’ve turjned on proxy for the main A-Name and the www Cname.

10

Just as a headsup in case it helps anyone else. I disable the proxys because it was causing mail delivery problems. Turns out the email account clients were set to send through the main domain (which uses the same IP for mail as website). The email clients needed to be updated to mail.domain which has a separate entry, can be DNS only. Now I can proxy the main site without problems. Thanks again for your prompt replies. Nothing is simple!