Email down after switching Name Servers to Cloudflare

[user15238]

Help please!

I switched the name servers from Siteground to Cloudflare.

It appears that Cloudflare pulled over all the existing DNS records from Siteground, but for some reason my email has stopped working. Help help!!

[fritex]

@user15238

Siteground

If I may just add a note, last month I moved 4 domains/websites from SiteGround to Cloudflare.

• they were not using Cloudflare integration so all went smooth way …

@user15238

my email has stopped working

May I suggest checking below article if your e-mail records (usually the A mail DNS record and the MX record - which should be pointed to that A mail unproxied DNS-only) are configured properly while you are using Cloudflare for your domain name:

• Email undeliverable when using Cloudflare

Deprecated - Email Troubleshooting

This tutorial is deprecated in favour of Troubleshooting email issues · Cloudflare DNS docs

Archive

This tutorial covers the steps you should take if, when you change your domain to point to Cloudflare, you no longer receive emails to your domain. If you follow this tutorial and still need further help, please let us know what you have tried and share your domain name and, if possible, a redacted screenshot of your DNS records in Cloudflare. <a href="https://youtu.be/hLKyUWQcu08">…

Otherwise, you could be using a hostname in your e-mail client/reader like yourdomain.com which is (proxied) rather than the unproxied (DNS-only) like mail.yourdomain.com, so please consider checking your e-mail client for incoming/outgoing server (MS Outlook, Mozilla Thunderbird, etc.).

It is also possible this DNS record was not added within the process when you added your domain name to your Cloudflare account, while Cloudflare scanned your DNS records, or it is there, but it is instead of being ) at the DNS tab of Cloudflare dashboard.