I need some help with emails getting lost.
the url is bagnboxman.co.uk
I registerred my domain name at heart Internet. I have my dns at cloudflare. The website is hosted at cloudways but I have a hosting account at krystal.co.uk where the email is managed. i am also using sendgrid.
I know next to nothing about emails / dns, so I know I’m playing with fire, but I don’t have any other options and I’m stretching my knowledge and abilities at this point.
I have an email address, [email protected], which we have been hearing from customers who have been trying to get in touch, that they have been getting bounces or just not hearing from us.
I have logged into my cpanel at krystal and tried to improve my deliverability by tweaking the strikemail settings, and the Email Deliverability screen also told me to set up a DKIM and SPF record on my DNS. I can only get the DKIM to work. I have deleted the SPF/TXT record as my email deliverability screen in cpanel said it wasn’t set up properly. How do I set it up properly and could this solve my problems?
does my set up sound like it’s ok?
is there a better way?