I am using a new IP and upon login, it says it has sent me an email authentication token to my email, however it never arrived. I sent email to support but they don’t reply back and it doesn’t create a ticket number. Any advise how I can login to our account again?!
Hi @shayan, from the email address you used to register for cloudflare, send an email to support AT cloudflare DOT com and let them know the issue. In most similar instances the emails are being sent but either caught in spam or blocked in some other way, but Support can tell you for sure if they are sent and the status of each mail. Sorry for the issues. LMK when you do that and I’ll reply back with the ticket number and let the engineer know you’re still having issues.
Hi @shayan, agree, I’ve not seen a similar instance where the emails have not been sent but have seen them blocked/directed to spam on a regular basis, but Support can help resolve.
hmm, I don’t see any tickets from your email account, can you share the ticket number here?
Finally, I dug a bit and it looks like we’ve not yet confirmed the change of your nameservers and a whois shows an icann issue clientTransferProhibited, not sure if that’s affecting the nameserver change or not. But, appears the domain was active on cf using different ns than what are assigned to your account. For EU registrars that may introduce an added issue with restrictions by European registrars.
@cloonan problem is solved, thanks. FYI - we had Loptedout from marketing emails however it doesn’t distinguish marketing and system emails, and had our email in blacklist altogether. Something your product team to consider and improve.