Edge certificate cannot be updated properly

Website, Application, Performance Security
1

I found that updating my custom edge certificate always fails.

Certificate brand/algorithm: “Rapid/RSA”
Root certificate used: “DigiCert”
Update certificate steps:

  1. Using an account “[email protected]” login to the Cloudflare backend normally
  2. Select the ‘bullsmart. in’ domain name
  3. Select the “Edge Certificates” option from the “SSL/TLS” dropdown box on the left
  4. Select a certificate of type ‘Custom Modern (default)’
  5. Select the “Wrench Icon” update button in the dropdown box to enter certificate update
  6. Select a Bundle Method of type ‘User Defined’
  7. Upload the certificate chain including the Root certificate (3 segments)
  8. Upload private key certificate
  9. Submission

Submit the returned failure information:
“Unable to verify the certificate thain”;
“The certificate chain you uploaded cannot be bundled using Cloudflare’s trust store.Please check your input and try aggin(Code:2100)”

02
021920×930 143 KB

  1. If my certificate chain does not include a root certificate, uploading it is normal.
  2. If my upload method is compatible, it is normal, but I cannot use the root certificate.
4

I always fail to update edge certificates, the specific information is as follows.

  1. If the root certificate is not added, the update is successful, but the certificate chain only has 2 segments.
  2. If the default compatibility mode is selected, the update is also successful, but the certificate chain is also 2 segments.

Certificate brand/algorithm: “Rapid/RSA”
Root certificate used: “DigiCert”

Update certificate steps:

  1. Using an account “[email protected]” login to the Cloudflare backend normally
  2. Select the ‘bullsmart. in’ domain name
  3. Select the “Edge Certificates” option from the “SSL/TLS” dropdown box on the left
  4. Select a certificate of type ‘Custom Modern (default)’
  5. Select the “Wrench Icon” update button in the dropdown box to enter certificate update
  6. Select a Bundle Method of type ‘User Defined’
  7. Upload the certificate chain including the Root certificate (3 segments)
  8. Upload private key certificate
  9. Submission

Submit the returned failure information:
“Unable to verify the certificate thain”;
“The certificate chain you uploaded cannot be bundled using Cloudflare’s trust store.Please check your input and try aggin(Code:2100)”

02
021920×930 143 KB

I’m not sure how to update my custom edge certificate right now

7

Don’t open multiple topics on the same issue @product5

8

Please use the existing topic. This duplicate will be closed now.

1 Like
9

Why would you want to include the root? That seems pointless and is also something you are not supposed to do according to the documentation:

1 Like
10

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