E-mail problem with other applications

Hello All,

Since we changed to Cloudflare, the Airmail and Freshdesk cannot communicate with our addresses. I think they cannot login to our clinet.

Can you please help me what should I do or how should I solve this problem?
In Cloudflare e-mail routing is disabled.
Thank you so much,
Gergo

Additioanal info as I see: since Cloudflare, the mailbox is not allowing Freshdesk or Airmail to authenticate.

What is the domain name? Can you post a screenshot of your DNS settings?

Thank you for the reply.
domain is: safebebag dot com
There is a ton of DNS records inside the Zone editor so I’m not sure what should I post.

If you use mail.safebebag.com to connect to your mail server through a mail client (POP, SMTP, IMAP), that hostname is proxied. Cloudflare can only proxy HTTP connections so this will need to be set to “DNS only”.

dig +short mail.safebebag.com
104.26.0.240
104.26.1.240
172.67.74.167
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Thank you so much for your help!! Its working now! :grin:

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