E-mail not going through to certain domains

Website, Application, Performance DNS & Network
1

What is the name of the domain?

What is the issue you’re encountering

Cannot e-mail to my own domain when I want to send work to myself.

What steps have you taken to resolve the issue?

Attempted to reset DNS Records or Add SPF Record.

What feature, service or problem is this related to?

DNS records

2

Welcome to the Cloudflare Community. :logodrop:

Beyond publishing your DNS, Cloudflare is not involved in your sending of email. Your MX and SPF records look fine. You currently have no DMARC record. You will need to discuss the email sending issue with your email service provider. Do you receive any error message?

3

Thanks for your response! What is happening is the messages do not go through, like they are getting flagged as Spam. I am getting an error message that the messages do not go through to my domain e-mail address, [email protected], that they are “undeliverable” each time I try to send one.

I have not been having this issue until the past couple of weeks or so.

4

Is this happeing with all mail providers or only specific ones, such as Yahoo or Google?

Can you share the actual text of one of the non-delivery reports?

You may want to add a DMARC policy to your domain. You can even use Cloudflare DMARC monitoring to aggregate DMARC reports dor you for free.

1 Like
5

It is now just e-mails back to my home domain e-mail address: [email protected]

The error message I get is:

"This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
host mx.stackmail.com [185.151.28.67]
SMTP error from remote mail server after pipelined end of data:
550 DKIM validation failed"

Is there a setting or setting I can change so that this will not keep happening? I have also contacted Chimail/Westhost/Stackmail to see if there is something they can do or instruct me to do.

Thank you,
Laura McConnell

1 Like
6

Thanks for sharing that text. Knowing that your messages are failing DKIM signature verification puts you much closer to fixing it.

Your best couse of action will be to work with your outgoing email provider to get your DKIM working. If you haven’t published any DKIM records in your DNS yet, it may be as simple as doing so. See what your email provider says, and if you need any help publishing DKIM records, we can assist you with that.

1 Like
7

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