Duplicated billing for Image Transformations and Image service

[mateuspo10]

What is the name of the domain?

cidadeverde.com

What is the issue you’re encountering

Duplicated billing

What steps have you taken to resolve the issue?

I tryed to cancel the service, but it halted the image transformations on my website. I have reached out to support multiple times, yet I have received no response. This situation is unacceptable and needs to be addressed immediately.

Billing issues requre a Billing ticket with Support

01278464

In what area can we help you?

Refunds

What are the steps to reproduce the issue?

Look at the invoice, it’s billing twice since June or August 2024

Screenshot of the error

[user29512]

I have the same issue. The service is really terrible, with a lack of accountability and no response from customer support.

[mateuspo10]

This is unacceptable! The Pro plan should have the support and the tickets, but no one has been able to respond. I have been waiting for months and have only received two responses, neither of which have resolved my issue.

[fritex]

The Support team has indicated this was resolved on your ticket. Please, open another ticket if that is not the case. Let us know if you have other questions, we are here to help.