Duplicate payment

I paid for the business plan, but the payment was made twice: annually and monthly.
(invoice #: IN-449672, IN-450882)

What should I do?

Hi,

Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

To contact the billing team, please submit a new support request from your Cloudflare account directly through the Cloudflare dashboard. Visit https://dash.cloudflare.com/?to=/:account/support and choose Billing. Please share your ticket number here so that we can track it.

3 Likes

Thanks for your help.

I issued the ticket yesterday. But there is no answer yet.

Ticket number is #3190687

2 Likes

I’ve brought that ticket to support’s attention.

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