Duplicate “Images Basic Delivered” Line in Invoices – Ticket #01615223

What is the name of the domain?

tileswale.com

What is the error number?

01615223

What is the issue you’re encountering

I’ve been seeing a duplicate “Images Basic Delivered” line item in all my monthly Cloudflare invoices. Each invoice shows the same usage twice under this line, with identical quantity and rate. However, the total billed amount appears to be correct. This duplication has appeared consistently in invoices from September 2024 through June 2025 (all dated on the 15th of each month). :white_check_mark: I’ve made full payment for all of these invoices, and the charges have been successfully debited from my account. To clarify whether this is just a display issue or something that needs correction, I’ve submitted a support request: Cloudflare Ticket #: 01615223 If anyone from the community or Cloudflare team can confirm whether this behavior is expected, I’d appreciate your insights. Thanks in advance!

In what area can we help you?

I don’t know

Hi, @developer.lightlink!
I’ll ask our Billing team to take a look at your ticket, and clarify your questions about the duplicated lines in your invoices. Thank you for bringing it to our attention!

Hi @nando
Thank you so much for the quick response! I appreciate you escalating this to the Billing team for clarification regarding the duplicate line items.

Since this issue has been recurring for several months and I’ve already paid all invoices in full, I’d also like to request a refund if any overcharge is confirmed.

Please let me know if you need any additional information or invoice references from my side.

Thanks again!

@developer.lightlink

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Hello, @developer.lightlink!
I’ll also point that to them. Thanks!

Thank you, @nando
I appreciate you pointing that out to the Billing team. I’ll wait to hear back from them on the next steps.

Thanks again for your support!

@developer.lightlink

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