Duplicate Bills now response via ticket for months

[secure2]

What is the name of the domain?

Example Domain

What is the issue you’re encountering

Case 01426217 and 01453236

What steps have you taken to resolve the issue?

I created this ticket 01426217 March 13, 2025. Your team did not answer to yet, instead of sending an auto-reply. I created another follow-up ticket 01453236 on April4. How can we contact you guys even for Paid subscriptions?

Billing issues requre a Billing ticket with Support

01426217

In what area can we help you?

Invoice

What are the steps to reproduce the issue?

Created ticket two times after waiting 1 month.

[jkindahl]

If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

[secure2]

The first ticket was created on March 13, 2025. Apart from the automated response, there has been no further update. Could you please let us know how long we should expect to wait for a response from a support representative? I’m not seeing any way to reach Cloudflare in such cases.