Hi I am having a problem with downloaded PDF files, they cannot be opened using Adobe Reader (The error message: Adobe Acrobat Reader could not open ‘1804-PDF Galley-6510-2-10-20211206.pdf’ because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded). ; while in Google Chrome, the error message is “Failed to load PDF document.” The files cannot be opened either in Android. But, the files can be opened in iPhone, Mac Preview and Mozilla. The PDF viewer is working well in all devices. Here I provide you the link of one of the articles for checking: View of Correlates of evidence-based nursing practice among nurses in Saudi Arabia: A structural equation model | Belitung Nursing Journal
The PDF can be opened in all devices before uploading to OJS system, or when downloaded from dashboard. But not downloaded PDFs from public URL (as the URL above).
Note: The problem happens since the domain transfer was completed. Really need your help!
Thank you so much. Appreciated!