Download xml file

Hello,

I have installed marketing automation software but it needs to read an xml file (product feed) in order to work.

The file is in the main root.

The developers told me that they cannot download this file. “the product feed xml has a download blocker from external servers and you need the feed to be fully available for sharing and downloading”.

I paused Cloudflare but did not solve it.

What can I do?

Thank you very much

If you paused Cloudflare and there was still no effect, then it is not a Cloudflare issue.
Are you able to download it yourself? I would ask the developers what errors they get when they try to download it.

I enclose the one ‘error’ they sent me.
unnamed

Hello,
is there any idea of the problem?
Thanks