Download speed limitation for my real users

hey :wink:
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I’m just started using the cloudflare service to protect my domain for ddos etc
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some of my users have slower download speed as regular users
may it be connected to cloudflare restrictions regarding them?
btw my “qa” team member have that problem so I guess that it’s somehow linked but I’m a bit newbee in this service so not sure how to recheck and up some limits for requests by hour
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I have around 300 media items for canvas so seems like in case of incognito tab my ‘qa’ teammate was detected as spammer -_-