Download speed limitation for my real users

hey :wink:
I’m just started using the cloudflare service to protect my domain for ddos etc
some of my users have slower download speed as regular users
may it be connected to cloudflare restrictions regarding them?
btw my “qa” team member have that problem so I guess that it’s somehow linked but I’m a bit newbee in this service so not sure how to recheck and up some limits for requests by hour
I have around 300 media items for canvas so seems like in case of incognito tab my ‘qa’ teammate was detected as spammer -_-