Download a document file strips extension

Answer these questions to help the Community help you with Security questions.

*What is the domain name? *

Have you searched for an answer? Yes even submitted a ticket

Please share your search results url:

When you tested your domain, what were the results? no success

Describe the issue you are having:
When i download a file on a webpage with extension doc. for example file1.doc . The browser will show a generic download file

What error message or number are you receiving? None

What steps have you taken to resolve the issue?

  1. I have checked logs on Cloudflare
  2. View the HAR file during testing
  3. Check answers in communities

Was the site working with SSL prior to adding it to Cloudflare? Yes

What are the steps to reproduce the error:

  1. Go to the website the document
  2. when we access website bypassing Cloudflare . extension shows with no issue

Have you tried from another browser and/or incognito mode? Yes

Please attach a screenshot of the error:
No errors files get downloaded without any extension

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