Downgraded from the Business plan to the free plan. We don't received any alert

[michaelnguyen]

What is the name of the domain?

mindchamps.org

What is the error number?

Downgraded from the Business plan to the free plan. We don’t received any notification or confirmation from Cloudflare about the change in our plan.

What is the error message?

Downgraded from the Business plan to the free plan. We don’t received any notification or confirmation from Cloudflare about the change in our plan.

What is the issue you’re encountering

We are receiving two invoices from Cloudflare for the remaining time on your Cloudflare Business Plan from May 12 to June 5, 2025, despite already paying for the month and currently being on the free plan. We are wondering why we are being charged for this payment. Why Cloudflare downgraded from the Business plan to the free plan despite already paying for the month.

What steps have you taken to resolve the issue?

Please help us check our subscription.

Billing issues requre a Billing ticket with Support

01527760

In what area can we help you?

Invoice

Screenshot of the error

[Lili84]

Hi,

Thank you for reaching out to us.

If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

[michaelnguyen]

Hi Lili,

The Customer Support team didn’t respond to my ticket for a week. They provided poor support. We are very disappointed.

[michaelnguyen]

Hi Lili, can you ask the support team look at my ticket? Thanks.

[harshinik]

Hi,

I have escalated this case to the billing team. The billing specialist will get back to you through the ticket.

Thank you