Down grade from Pro to free plan

from one week ago, our plan suddenly changed to free plan.
our Pro plan is available till May,2025.

I raised support ticket #3286894 last week.
How should I solve this issue?

We are having Billing issues relating to subscription adjustments. The majority of issues with managing/canceling subscriptions for account holders are due to unpaid invoices.

If you are receiving dashboard errors when attempting to make modifications to your subscriptions and services please note that you may have an unpaid invoice that was previously hidden that can be paid using the following steps:

  1. Log in to your Cloudflare account

  2. Click on “BIlling”

  3. If you see an unpaid invoice click on it

  4. From within the invoice, click the “Pay Online” link

  5. You will then be redirected to the BIlling system where you can proceed with your payment

  6. Once the payment is made you should be able to make any desired changes to your subscription including downgrades and cancelation that are in adherence with Cloudflare policies

Please kindly raise a ticket if needed. If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community. Thank you!

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